Terms of Service
Who you are contracting with
Sempera provides an AI phone answering service for businesses in Canada.
What the service does
Sempera answers calls to a phone number you forward to us. Depending on how you configure it, the agent answers questions about your business, books appointments, takes messages, and transfers calls to you. It records and transcribes calls so you can review them.
Sempera is not an emergency service. Do not forward a number that people may call in an emergency, and do not rely on the service to pass on urgent medical, safety, or security information.
Your phone number and your content
You keep your phone number. You are responsible for having the right to forward it and for the accuracy of the business information you give us to train your agent.
Your calls, recordings, transcripts, and customer details are yours. We do not sell them. You can export or delete them at any time, and we delete them on request or when your account closes, subject to the retention period in the Privacy Policy.
Recording and notifying callers
Calls are recorded. You are responsible for telling your callers that the call is recorded and handled by an automated assistant. The default greeting we configure includes that notice, and you should not remove it without taking your own advice.
Plans, minutes, and billing
- Plans run from $129 to $599 per month and each includes a set number of call minutes.
- Minutes beyond your plan are billed at the per-minute rate shown on the pricing page. Your agent is not cut off mid-call.
- Fees are billed monthly in advance and are in Canadian dollars .
- You can cancel at any time, effective at the end of the current billing month. We do not refund part-months.
Acceptable use
You may not use Sempera to make unsolicited marketing calls, to impersonate a person, to collect information under a false pretext, or for anything unlawful. You must comply with Canada's anti-spam legislation and telemarketing rules where they apply to you.
The platform we run on
Sempera runs on a third-party voice platform under licence. That provider processes call audio on our behalf as a service provider and is listed in our subprocessors page. Security certifications referenced on this site belong to that platform, not to Sempera.
Availability and limits of liability
We work to keep the service available but we do not guarantee uninterrupted service, and automated agents make mistakes. Review your call summaries.
Changes and governing law
We will give notice before changing these terms in a way that materially affects you. Continued use after that notice means you accept the change. These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.