Looking for a PolyAI alternative?
Both Sempera and PolyAI serve enterprise contact centers. Sempera offers faster deployment, lower minimums, and transparent pricing.
In production at
Sempera and PolyAI both serve enterprise contact centers in regulated industries. PolyAI is a managed-service provider with consultative sales and long deployment cycles. Sempera offers faster deployment (30 days vs months), flexible self-serve and enterprise options, transparent per-minute pricing at $0.11 to $0.14/min, and both inbound and outbound voice AI.
What teams run into with PolyAI
Implementation cycles measured in months
PolyAI deployments are professional-services heavy. Teams that need to ship a working agent in weeks find the ramp longer than enterprise project plans accommodate.
Pricing is opaque and managed
PolyAI doesn't publish per-minute pricing. Budgeting requires a sales motion and the rate varies with industry and volume.
Customisation is template-anchored
PolyAI ships vertical templates. Customers who need a workflow outside the template library wait on professional-services engineering rather than self-build.
Why teams switch to Sempera
Faster time to production
30 days from kickoff to live calls. PolyAI's consultative process takes months.
Lower entry point
Start with self-serve and scale to enterprise. PolyAI requires an enterprise engagement with undisclosed minimums.
Transparent pricing
$0.11 to $0.14/min, published and predictable. PolyAI does not disclose pricing.
Inbound and outbound
Sempera handles both. PolyAI is primarily inbound.
Sempera vs PolyAI, line by line
| Feature | Sempera | PolyAI |
|---|---|---|
| Approach | Platform (self-serve + enterprise) | Managed service |
| Deployment time | 30 days average | Months (consultative) |
| Minimum contract | Flexible (start small) | Enterprise minimum (undisclosed) |
| Self-serve option | Yes (Norm agent builder) | Limited (ADK / Agent Builder, enterprise builders) |
| Pricing | $0.11 to $0.14/min transparent | Custom enterprise (undisclosed) |
| Inbound + outbound | Both | Primarily inbound |
| Compliance | SOC 2 Type II, HIPAA, PCI DSS | SOC 2 (verify others) |
| On-premise | Yes | Verify availability |
See the full breakdown: Sempera vs PolyAI.
PolyAI alternative FAQ
PolyAI does not publish pricing and sells through enterprise engagements with undisclosed minimums. Sempera offers $0.11 to $0.14/min pricing with the ability to start small and scale. For enterprises with high call volume, Sempera's per-minute model provides more predictable costs.
Yes. Sempera handles both inbound and outbound calls. PolyAI is primarily focused on inbound use cases. Sempera serves enterprises needing voice AI for customer support (inbound), appointment scheduling (inbound), debt collection (outbound), lead qualification (outbound), and mixed workloads.
