Comparison

Sempera vs Fin: an independent, voice-native alternative

On June 15, 2026, Salesforce announced a $3.6 billion agreement to acquire Fin (formerly Intercom), folding its AI support agent into Agentforce. Sempera is an independent, voice-native AI platform built on proprietary infrastructure for high-volume regulated phone work, with SOC 2 Type II, HIPAA, and PCI DSS, priced at $0.11 to $0.14 per minute all-inclusive.

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Feature comparison

Feature

Sempera

Fin

Ownership and roadmap

Independent, voice-AI focused

Acquired by Salesforce (June 2026); folding into Agentforce

Primary surface

Voice (inbound and outbound phone)

Omnichannel support; chat-native heritage (Intercom)

Outbound calling

Native at scale (renewals, FNOL, payment reminders, qualification)

Support and deflection first; verify outbound voice

Infrastructure

Licensed models (transcription, LLM, TTS)

Apex model tuned for support resolution

End-to-end latency

Under 400ms

Optimized for resolution, not real-time turn-taking

Pricing model

$0.11 to $0.14/min all-inclusive

Per-resolution; Salesforce enterprise contracting post-acquisition

Platform lock-in

Works with any CRM and stack

Salesforce-aligned roadmap

Compliance

SOC 2 Type II, HIPAA with BAA, PCI DSS, GDPR

Verify; enterprise via Salesforce

Deployment

Cloud, VPC, On-Premise

Cloud (Salesforce)

Target market

Enterprise regulated phone workflows

Customer support automation and deflection

Why teams choose Sempera

Independent, not absorbed

Sempera is a focused voice AI company with its own roadmap. Fin's direction now sits inside Salesforce and Agentforce. Teams that bought Fin for its product get a different vendor than the one they signed with.

No forced platform migration

Sempera connects to whatever CRM and tools you already run. There is no pressure to standardize on Salesforce or re-platform onto Agentforce to keep your voice agent working.

Built for the phone

Sempera is voice-native: sub-400ms turn-taking, interruption handling, and outbound calling at scale. Fin grew up in chat and support deflection; voice is one channel among several.

Proprietary stack and transparent pricing

Sempera owns its models (transcription, LLM, and TTS), ships SOC 2 Type II, HIPAA, and PCI DSS, and prices at $0.11 to $0.14/min all-inclusive, with no per-resolution math and no enterprise-only gating.

Fin alternative FAQ

Salesforce announced a $3.6 billion agreement to acquire Fin (formerly Intercom) on June 15, 2026, with the deal expected to close in Salesforce's fiscal Q4 2027. Fin's AI support agent is slated to fold into the Agentforce portfolio. Existing Fin customers should expect roadmap, pricing, and packaging decisions to be made within Salesforce going forward.

For teams whose volume is on the phone, yes. Sempera is an independent voice-native platform built on proprietary infrastructure with sub-400ms latency, native outbound calling, SOC 2 Type II, HIPAA, and PCI DSS compliance, and $0.11 to $0.14/min all-inclusive pricing. It does not depend on the Salesforce stack and is not changing hands.

Sempera charges $0.11 to $0.14 per minute, all-inclusive, covering transcription, inference, TTS, and telephony. Fin uses per-resolution pricing, and enterprise contracting now runs through Salesforce post-acquisition. For procurement teams that need a predictable, line-item budget, Sempera's per-minute model is straightforward to scope.

Yes. Sempera's implementation team has migrated enterprise customers off other voice and conversational AI platforms. A typical migration covers agent reconfiguration, integration reconnection to your existing CRM and tools, and a parallel-run testing period before cutover. Contact Sempera's sales team to scope a migration.

See the difference yourself

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