Comparison
Sempera vs Five9: AI voice agents vs legacy contact center
Sempera is an AI-native voice agent platform that automates phone calls. Five9 is a legacy contact center-as-a-service (CCaaS) platform that routes calls to human agents. Sempera replaces or augments Five9 deployments by automating 40-80% of call volume with AI voice agents, eliminating per-seat licensing costs of $149-$229 per agent per month.
Feature comparison
Why teams choose Sempera
01
AI-native, not AI-bolted-on
Sempera was built as an AI voice agent platform from day one. Five9 adds AI features on top of a human-agent routing platform. The architecture matters.
02
Per-minute vs per-seat
Five9 charges $149-$229/agent/month regardless of call volume. Sempera charges $0.11 to $0.14/min only for calls the AI handles. No idle seat costs.
03
Instant scaling
Add AI capacity in seconds for seasonal spikes. With Five9, scaling means hiring and training human agents over weeks or months.
04
100% compliance consistency
Sempera delivers mandatory disclosures on every call. Human agents miss disclosures. The risk difference is measurable.
Five9 alternative FAQ
Sempera can replace Five9 for 40-80% of call volume, specifically routine and semi-complex calls. For calls requiring human judgment, empathy, or complex negotiation, human agents remain essential. Most enterprises deploy Sempera alongside Five9 for a hybrid approach.
Five9 charges $149-$229 per agent per month. A 100-seat contact center costs $178,800-$274,800 per year for Five9 licenses alone, plus salaries, benefits, and training. Sempera charges $0.11 to $0.14 per minute of AI-handled call time.
A typical Sempera deployment takes 30 days. Sempera can be deployed alongside Five9 in a hybrid model, so there is no need for a full cutover. Start by routing a subset of calls to Sempera and expand incrementally.
See the difference yourself
Start building with Sempera or talk to sales for a personalized comparison.
