AI dispatch software for fleets and field teams
Automated driver coordination, real-time TMS sync, two-way SMS.
Sempera qualifies and routes inbound carriers in under 90 seconds, 24/7.
In production at
AI dispatch software automates driver coordination, status updates, and customer notifications across voice, SMS, and chat. Parade uses Sempera to qualify and route inbound carriers in under 90 seconds, with roughly two-thirds of calls fully autonomous. Self-hosted and PCI DSS deployments available.
Use cases
Carrier qualification and load matching
How Parade uses Sempera. Qualify and route carriers in under 90 seconds, 24/7.
Last-mile delivery notifications
Automated ETA, on-the-way alerts, and delivery confirmations across SMS and voice.
Driver dispatch and check-ins
Outbound calls for job assignment, route updates, and pickup confirmations.
Field service scheduling
Confirmations and arrival windows for HVAC, plumbing, and electrical crews.
Exception handling
Detain, reroute, and notify customers when conditions change. Escalate to a human with full context.
Cross-dock and warehouse coordination
Ready-for-pickup calls and loading-dock assignments to speed throughput.
“Sempera has enabled us to scale operations by about 25% right out of the gate.”
Dispatch compliance, out of the box
Dispatch voice AI FAQ
AI dispatch software uses conversational agents to automate voice calls, SMS, and chat with drivers and customers. The agent assigns jobs, confirms pickups, sends real-time ETAs, and escalates exceptions to a human dispatcher with full call context.
Yes. Sempera connects via REST API and writes job status, pulls route updates, and reflects live conditions in every automated message.
Rule-based automation covers routine routing. Complex exceptions escalate to a dispatcher with the job history and recent communications attached.
Yes. Self-hosted deployment keeps driver and customer data inside your environment and supports stricter security policies.
Most fleets see measurable reductions in manual call volume within weeks. A focused pilot on one route or operation usually proves ROI before full rollout.
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