Voice AI for logistics

In production at Parade.

Parade

Sempera qualifies and routes inbound carriers in under 90 seconds, 24/7.

<90sCarrier routing time[1]

In production at

Sempera automates logistics phone communication including shipment status, dispatch coordination, carrier qualification, and delivery scheduling. Parade qualifies and routes carriers in under 90 seconds, with roughly two-thirds of calls fully autonomous.

100%Inbound calls covered in week 1[1]

2/3Carrier calls fully autonomous[1]

<90sTo qualify or route[1]

30+ minHold times eliminated[1]

Use cases

Carrier qualification

How Parade uses Sempera. Qualify and route in under 90 seconds, 24/7.

Shipment tracking

Real-time status, ETA, and delivery windows from your TMS.

Dispatch coordination

Driver assignment, route updates, pickup confirmations.

Delivery scheduling

Appointments at receiving facilities and dock-time coordination.

Exception handling

Delay notifications, rerouting, customer updates.

“Sempera has enabled us to scale operations by about 25% right out of the gate.”

Raphael CastroTechnical Leader, Parade

<90sTo qualify or route carriers[1]

See all integrations

Logistics voice AI FAQ

Yes, via REST API. Real-time shipment status, ETA, and tracking during the call.

Parade for inbound carrier qualification and routing.

Sources

[1]Parade case study

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