Voice AI for telecom
Routine billing and troubleshooting handled. Humans focus on the calls that need judgment.
In production at
Sempera automates telecom customer-service calls including billing inquiries, technical troubleshooting, plan changes, and churn-prevention outreach.
Use cases
Billing inquiries
Balance, payment dates, charge explanations, and disputes.
Technical troubleshooting
Guided resolution for connectivity, devices, and outages.
Plan changes
Upgrades, downgrades, add-ons, and roaming activation.
Number porting
Collect account and PIN details, validate eligibility, and track port-in status.
Outage updates
Absorb demand spikes during outages with status updates and ETA callbacks.
Churn prevention
Retention offers and sentiment-based routing for cancellations.
Sempera runs telecom workflows in production.
Talk to our team for a walkthrough of what production looks like for your shape of work.
Talk to salesTelecom compliance, out of the box
Telecom voice AI FAQ
Yes. Step-by-step diagnostic flows. Sempera transfers to a human with full context when needed.
Sempera integrates via REST API with your billing platform, CRM, and ticketing.
