IHFA
Jenna replaces the push-button tree entirely.
100%Correct routing[1]
IVR systems frustrate your customers
- Callers can't describe what they need in a menu.
- Verification and routing happen twice — once in the IVR, again after transfer.
- Updates require IT tickets and vendor coordination.
- The IVR can't verify identity or resolve anything.
- Legacy IVR gives you no insight into why people call.
How Sempera replaces your IVR
Conversational routing
Callers describe what they need. Sempera routes correctly.
Upfront verification
Authenticate before connecting to a live agent.
Self-service resolution
Handle balance, payment status, hours, directions on the call.
Instant updates
Change routing rules, departments, or scripts in minutes.
Transfer with context
Verified identity, intent, and account data come with the transfer.
Analytics and insights
See why people call and where they get stuck.
“Within just a week or so, I just knew immediately Sempera was the one.”
Greg BlakeChief Information Officer, IHFA
$750KAnnual savings[1]
IVR replacement FAQ
Yes. SIP trunking to your existing PBX or cloud phone system. No rip-and-replace.
Immediate transfer with full context. Or configurable automatic escalation.
Over 40 languages. Detect preference and switch mid-call.
the same day. IHFA, on the same platform, built its first agent in about a week.
Yes. Start with one department, prove it out, then expand.
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