No call is too complex.
Sempera answers your phone the way your best receptionist would, on the calls you are currently missing.
Call transcript: night-time auto claim intake
- Agent
- Claims, this is Sempera. How can I help?
- User
- I just got rear-ended on the I-5 outside Bakersfield. My car's pretty banged up.
- Agent
- Sorry to hear that. Anyone hurt?
- User
- We're both okay. Just shaken up.
- Agent
- I have your policy up. Tow's on the way, twenty-five minutes out. Claim 7821 is open. Maria, your adjuster, will call you in two hours. I'll text a link for damage photos.
A few of the calls we're automating.
Run something else? Talk to usInbound support
Answer every call in two rings. Authenticate the caller, resolve routine requests, and route the rest with full context.
Inbound qualification
Qualify or disqualify callers before the meter starts. MPA cut paid-for unqualified calls from 30% to under 5%.
Lead qualification
Dial every new lead in seconds, qualify them on the call, and warm-transfer hot prospects to reps with the full conversation context attached.
IVR replacement
Replace rigid phone trees with natural conversation. Callers ask, Sempera routes. Average call handle time shrinks, abandons go away.
Confirmations & outreach
Proactive, multi-channel confirmations and follow-ups. One agent across every property, every shift, every time zone.
Compliance disclosures
Read mandatory disclosures perfectly, every call, every state. Cover the 15-minute regulatory blocks so reps go straight to the next sale.
Built for the businesses that run on their phone.
Results achieved on the platform Sempera runs on. See all customer storiesHealth & personal care
Booking, rescheduling, and confirmations for clinics, dental practices, salons, and spas. Sempera does not sign BAAs, so it is not for protected health information.
Professional services
Intake, scheduling, and callbacks for law firms, accountants, and bookkeepers. The platform Sempera runs on is certified to SOC 2 Type II and PCI DSS.
Food services
Order taking and reservations through the dinner rush, without putting anyone on hold.
Construction & trades
Emergency dispatch for HVAC, plumbing, electrical, and contracting. The two-in-the-morning no-heat call gets triaged before you wake up.
Real estate & property
Viewings, enquiries, and maintenance requests for agents and property managers, logged with the unit and the urgency.
After-hours & overflow
Nights, weekends, and overflow. Start with only the calls you are already missing and send it more once you have heard a few weeks of them.
“As we keep growing, we keep having to add staff. That gets very expensive very quickly. With the ROI we get from Sempera, the math is a no-brainer.”
Plugs into your stack.
Twilio, Salesforce, Five9, NICE CXone, and the rest of your contact-center stack. Open REST API and webhooks cover the rest.
Frequently asked questions
Most businesses are answering calls the same day. Sempera reads your website to learn your hours, services, and prices, you correct anything it got wrong, and you forward your number.
Yes. Sempera agents use Pathways for branching logic, real-time API calls, and knowledge base lookups. They authenticate callers, collect information, handle objections, and make decisions. MPA’s Mason agent runs a 15-minute regulatory disclosure flow on every sale.
You define the escalation path. Warm-transfer to a human with full conversation context, take a message, schedule a callback, or route to a specific department. Configurable per pathway.
Sempera runs on infrastructure certified to SOC 2 Type II and PCI DSS, encrypted in transit and at rest. Those certifications cover the platform Sempera runs on rather than Sempera itself. Your recordings and transcripts are yours to export or delete at any time.
Per-minute usage pricing covering LLM, TTS, STT, and telephony in one fully-loaded rate. No token surcharges. Enterprise deals are contracted with dedicated infrastructure and custom SLAs. See /pricing or talk to sales.
